Showing posts with label how to marketing. Show all posts
Showing posts with label how to marketing. Show all posts

Using Digital Marketing to Reach Your Customers

Digital marketing strategy

The internet is a massive part of our lives. We use the internet for all sorts of things — to socialise, learn, or entertain us. It is where many of us spend a lot of our time. 

Because we are spending so much time online, the internet has become a powerful tool to communicate with customers and potential customers. 

Promoting our business on the internet is digital marketing, and companies have so many opportunities to put their brands out there to attract customers. 

Where do we start? 

Read on to find out more.

B2B vs B2C Marketing: 9 Key Differences

B2B vs B2C Marketing

Marketing influences customer decision-making.

A person’s decision-making process for purchasing a car, holiday or a new Ice Cream brand will differ from how they make a business decision such as what printer to buy.

Therefore, the way businesses market consumer or business products or services is quite different.

This article explores these differences between B2B and B2C marketing.

Defining B2B and B2C Marketing

Before exploring the differences between B2B and B2C marketing, we must first define marketing.

According to Rėklaitis & Pilelienė (2019) marketing comprises of six promotional mix elements: advertising, public relations (publicity), sales promotions, personal selling, digital marketing, and direct marketing; managed from an integrated marketing approach.Integrated marketing strategy

B2B stands for ‘Business to Business’, and B2C for ‘Business to Consumer’.

Therefore, they differ primarily in terms of the customer and audience. B2B sell products and services directly to other businesses and B2C sell products and services to consumers for personal use.

Examples of B2B are businesses selling the raw product to manufacturers such as timber or steel, Accountants’ customers are typically other businesses, or a company offering website building or digital marketing.

Examples of B2C businesses are the local corner store/convenience store, a website where you can buy fitness and health supplements or any store in the local shopping centre/mall.
“…Seeking to successfully plan and implement marketing communication strategies, it is important to understand the differences of business-to-consumer vs. business-to-business communication processes.” (Rėklaitis & Pilelienė, 2019)

There is some overlap between the two, and many of the practices and processes stay the same. However, some differences separate them.


Differences between B2B and B2C Marketing

In B2B, marketing communications are far more professional, rational, and less emotive than B2C.

B2B is about building relationships and educating prospects; where B2C marketing uses enjoyable content and focuses on quick solutions to trigger an emotional response to a need, interest, or challenges of people in their everyday lives.

Rėklaitis & Pilelienė (2019) identify numerous differences between B2B and B2C markets.B2B vs B2C Marketing

I have identified nine of the most significant differences between marketing for B2B and B2C, which are:
  • The decision-maker
  • The decision-making and sales process
  • The motivation
  • Customer relationship
  • Marketing strategy
  • Target audience
  • Communication tools
  • Language
  • Purchase value and complexity
The following chapters will discuss these differences individually.

The decision-maker

Multiple staff can influence the decisions in organisations, whereas B2C often involves one decision-maker.
“In B2C, there is always a particular person who is making a decision to pur­chase an item. Considering B2B sales, in most cases, will be more than one person to decide; therefore, knowing the decision-makers and decision-making process in B2B is very important.” Rėklaitis & Pilelienė (2019)

B2B — Multiple decision-makers or influences

We are not marketing to one just one person in B2B. Organisational processes confine purchases, and there is a chain of command to deal with in B2B, with owners, managers or other decision-makers purchasing on behalf of their organisation.

The needs of the company and/or the employees drive decisions. A worker in a particular factory area might report that they need new equipment, but a manager might decide what to purchase.

Work out who the right person is to target with marketing or have a conversation with is, as marketing must reach this small group of individuals within the business, which can be easier said than done.

B2C — Decision-maker is often the customer

The decision-maker for B2C is often the customer or another family member. The decision is based on what benefits it brings to them personally or to their family member. Communication to consumers should focus on the problem you solve or help your brand provides.

Marketing can reach any potential consumer for a product in a household, even if they are not necessarily the purchaser.

Reach the household decision-maker for significant items such as a new vehicle. For smaller items such as cereal for the household or cleaning products, the kids or wife could be the decision-maker or consumer, and the husband/father the customer that makes the purchase.

The decision-making and sales process

The decision-making and sales process for B2B is usually highly planned, process-driven and logical, where a B2C is often more emotional than rational.
“…Based on the rationality of B2B customers and the emotionality in B2C markets, the messages of marketing communications also have to emphasise different aspects of an offering: starting with general product characteristics in B2B market and ending with pursued delight and impalpability in B2C situations.” (Rėklaitis & Pilelienė, 2019)

 

B2B — Slow decision-making process, highly planned and logical

The purchasing process for B2B focuses on the logic of the product/service, its features, and financial incentives. Rationality drives choices, which are less pleasure-driven than B2C, with little personal emotion involved.

B2B customers expect the business to look after them. Sales take a consultative approach, focusing on customer service before a transaction occurs, maintaining open communication.

Provide custom solutions to customers to best fit their needs, as they are often investigating alternative solutions from competi­tors

B2B customers spend longer researching before purchasing than B2C.

The length of sales cycles has increased as the more significant number of decision‐makers in the B2B buying process has increased. The buyer decision process illustrated in the AIDA model.

AIDA decision making model 

Customer progress in the Buyer Decision Process can be tracked through CRM, to understand their needs best and offer the best solution.
“B2B sector there are planned activities involved in a sales process: a purchaser has to follow the budget frames and time limitations.” (Rėklaitis & Pilelienė, 2019)

B2C — Decisions more emotional than rational

Decisions made by B2C customers are often more emotional, impulsive, less rational and vary in length and importance. Advertising often influences these decisions and customers can decide on a purchase instantly.

The purchase process, therefore, should be as easy and as convenient as possible.

This shortened research, decision and sales process means social proof on social media or reviews has more influence on decision-making than B2B.

Often, when a consumer realises they have a need, they already know what kind of solution (product or service) they need. They have seen the advertising, or there is a brand they trust above others.

The Motivation

Business purchasing decisions are typically motivated by business needs, in contrast to consumer decisions often motivated by individual desire.

B2B — Improve business performance

The goal of improving their business its profitability is a significant motivation for B2B customers. These customers seek efficiency and/or expertise, thinking about the impact of their business decisions. Decisions are well thought out, with little influence of emotions.

Emotion is in B2B does exist, just not at the same level. You are still selling to human beings with fears, needs, and wants, and marketers should try to appeal to this. Tie emotion appeal back to improving their business performance and a return on investment.
“B2C marketing communication campaign in most cases will be based on capturing the customer’s attention immediately. Consumers’ decision will be more emotional.” (Rėklaitis & Pilelienė, 2019)


B2C — Fulfilling consumer desire

The motivation for B2C customers is the desire to improve their lives in a particular way.

They could be seeking deals, entertainment, or pleasure. Purchasing a new shirt, or a holiday probably will not have the same decision-making process than choosing an accountant for their business.

Consumers do not have to think on behalf of an organisation, although they might decide for their family. Often instant gratification is the primary motivating factor.

Customer Relationships

B2B marketing focuses on forming long-term personal relationships with its target customers, whereas B2C marketing focuses on creating short-term value and efficiency.

B2B — Build personal relationships

Repeat and referral business is critical is advertising is not as effective as it is for B2C, instead of forming and developing personal relationships drives B2B sales and marketing goals.
“Generally speaking, building trust between seller and buyer will be the main prerequisite for a successful (B2B) deal.” (Rėklaitis & Pilelienė, 2019)
Having conversations with people you know and meeting new people can be very successful for generating leads (potential customers; a reason why networking is an excellent tool for B2B businesses.

More nurturing of leads is required than B2C, paying close attention to customer needs. Good communication is needed and other customer service aspects of creating positive (or negative) associations with your brand by your practices helping separate you from competitors.
“B2B purchasing is more likely to involve more intense direct relationships and richness of pre-purchase information.” (Jussila, Kärkkäinen, & Aramo-Immonen, 2014)

 

B2C — Transactional relationship

The aim of B2C marketing is drive as many sales as possible in an efficient manner. The effort spent getting to know the customer is far less than B2B, as relationships are more short-term and transactional.

Because of the larger markets and customer potential, instead of focusing on building close relationships with customers, the emphasis is on creating value and process efficiency.

The investment into you from B2C customers is unlikely not as deep as your investment in them. Do not bombard them with too much content outside their buying cycle. Try to make the customer experience with your website or other contact points, a positive experience to encourage their loyalty.

Focus on selling the product, one way of doing this is by using a call to action and offer incentives.

Marketing strategy

The focus of B2B marketing strategy is on lead generation through relationship building. For B2C, the emphasis is instead on branding to create an identity that attracts customers.

B2B — Lead generation

Lead generation is a priority of B2B businesses. B2B purchasers rely on personal sales relatively more than advertising as a source of product information. Salespeople are integral marketing tools.

Because decision-making often involves a group of people, the salesperson can talk with and negotiate with all the relevant parties at once.

Being consistent in the presentation of information, and a good reputation for delivering on promises goes a long way to drive repeat business and referrals.

Networking with other businesspeople increases your chances of bumping into past clients and acquaintances, where a conversation and introduction be your next warm sales lead. You already have built credibility through the association and introduction.

B2C — Branding

Branding is a priority for B2C marketing. Marketing should put the brand front and centre to create a lasting memory. When it comes time for customers to make a purchase, you automatically want them to think of your brand.

Keep your brand in front of target consumers with email marketing and remarketing on Google. Invest in SEO or Google Ads, and identify keywords that consumers are likely to search for online when looking for products/services you offer, to rank for those keywords and improve your online search result.

Encourage happy customers to leave positive reviews. Offer them a discount on their next purchase if they leave a review, which will help create social proof for consumers in their decision-making process.

Target Audience

B2B marketing targets the multiple decision-makers of a business, where B2C is targeted directly to end-users.

B2B — Multiple decision-makers/managers

In B2B marketing, it is essential to understand our target audience’s characteristics: businesses’ decision-makers. They may not be the product or service user but make decisions on behalf of staff who do.
“The larger number of decision-makers/influencers in B2B means that B2B marketers must consider different media and different messages for each person involved.” (Habibi, Hamilton, Valos, & Callaghan, 2015)

Salespeople need to know who to have a conversation with — the chain of command.

With digital marketing, the more we understand these people’s demographic and behaviours, the better we can target them with smart digital advertising. It is easy to compile and then analyse data about customers through CRM.

B2C — End users

Products or services are marketed directly to end-users in a B2C market. Because of this, consumers must recognise the brand and the value you provide. Consumer markets are usually much more extensive, with much more diverse customer demographics.

Create influential advertisements for mass media that give the consumer the desire for your products or services. Lead generation through social media is another effective way to reach consumers. Focus on after-sales activities rather than pre-sale to enhance the customer’s chances of retaining your brand’s favourable opinion.


Communication tools

B2B communication uses integration between digital tools and salespeople, whereas B2C commonly uses mass media such as TV or Facebook to reach audiences.
“B2C companies with limited budgets often choose to rely on two or even fewer media channels, thus amplifying the risk of wasting time and resources on activities that would not lead to pursued goals and objectives. As opposed, B2B companies often use several channels for communication with their targets.” (Rėklaitis & Pilelienė, 2019)

 

B2B — Integration between digital tools and salespeople

Using diverse social media and other digital tools enhances a firm’s ability to communicate a large amount of information. Social media can perform some of the functions previously carried out by salespeople, by sharing educational information about products or services, such as how you save time, money, and resources.

However, salespeople are still essential to B2B marketing to address different decision-makers’ emotional needs.

Social media’s coordination between the sales department, operations, and marketing should ensure consistency. Content marketing through social media helps business satisfy the rational needs of the multiple decision‐makers involved in a company. Ensure consistent messages to keep a consistent brand image over time, in different contexts.

The effectiveness of social media platforms for B2C, and B2B varies. Many B2C firms have experienced great success acquired customers through Facebook or Instagram, where LinkedIn generates the most leads for B2B.
“B2B companies place a higher value on educational formats such as blogging and webinars; consumer businesses are slightly more willing to experiment with advanced digital formats…” (Habibi, Hamilton, Valos, & Callaghan, 2015)

 

B2C — Mass media

Facebook is a powerhouse in B2C marketing, and Instagram and Pinterest are also popular platforms for B2C. A robust visual component can help create an emotional response.

B2C does not usually require a sales team (apart from retail). Instead, firms should choose the most relevant marketing channels to communicate with their target audience.

Mass marketing tools such as product placements or television advertising is far more effective for B2C than B2B.

Language

B2B marketing and sales should use industry terminology to enhance professionalism and credibility, but B2C communication should be simple, in customers’ voice and emotive.

B2B — Speak the lingo

Marketing in B2B should be professional; you could lose credibility with language that is too informal.

B2B customers need a salesperson or an expert in their industry terminology and knowledgeable about their business processes. They need a constructive conversation with knowledge provided about exactly what they are purchasing. Marketers must speak their language and provide detailed content.
“B2B marketers must ensure that social media messages for consumer products, which often are informal, casual and humorous, do not send a signal that the company is not technically competent.” (Habibi, Hamilton, Valos, & Callaghan, 2015).

B2C — Use emotional triggers

Marketing to consumers should use straightforward language, in the customer’s voice, so it is relatable. It should also aim to evoke the emotions of the audience to create a desire.

Get right to the point with marketing and point out the benefits clearly, so it is easy to understand. The more straightforward your message is, the better. Do not use industry jargon.

It is also okay to be informal and humorous.

Consumers often purchase with the hearts over their minds and will go with their gut. Emotion often influences this ‘gut’ feeling.

We aim to entertain the audience rather than strictly educating them. B2C customers are highly motivated by personal gratification, so marketing that tells an uplifting story about someone who benefited from consuming your brand provides excellent marketing content.
“B2B products or services are often more complex than consumer products and services. Greater product complexity means that B2B purchasers tend to rely on more information.” (Habibi, Hamilton, Valos, & Callaghan, 2015)

Purchase value and complexity

The B2B the purchasing process is more complicated than B2C, taking more consideration from decision-makers, as purchases are usually of higher cost and importance.

B2B — High value and complexity

Because of the higher-order values and longer sales cycles of B2B, the potential risk is heightened compared to B2C.

Purchases can become quite complicated, with multiple influences on decisions. Decisions are typically long-term investments; decisions can be a complicated process with pressure to get decisions right. B2B clients often need to prove a return-on-investment for their purchase.

B2B marketers should use social media to provide informational and valuable content to reduce risk perception.

B2C — low value and complexity

Purchase values in B2C can vary greatly. Low-cost consumables from the supermarket, for example, are low cost and low risk. Do not have to educate purchasers but instead entice them.

Marketing should aim to create an emotional response — food looks eye-watering tasty, clothing makes a model look more fashionable or a phone that takes better photos to create better memories. A decision is usually not complicated, often made in a split second to fulfil instant gratification motivation.



Thank you for reading.

I hope you enjoyed the content about B2C and B2B Marketing’s differences and learned something new!

In summary, there are different motivations for making business decisions and making personal decisions. Choices on what to purchase for a business is a longer process more logical and rational than the sometimes emotional decision to buy something for ourselves or our families.

Therefore, the way marketing communicates to these two customers groups will be different.

This article was originally posted on the BYB Marketing Blog: https://brandyourselfbetter.com/blog/post/223490/the-differences-between-b2b-and-b2c-marketing

How Product Placement Puts Your Brand In Front of Your Target Customers

What is product placement?

Have you ever noticed in the big movies how often you see major brands?

More often than not, the PC or mobile phone somebody is using is an Apple or perhaps a Samsung. All the vehicles could be Fords, or there might be several BMWs. 

Your favourite influencers on social media? Chances are that they are sponsored by brands to promote their products. 

This is called product placement, which is a form of advertising but attempts to persuade in a far less obvious way than traditional advertising.


What is Product Placement?

Also known as embedded marketing, product placement is a multi-billion dollar industry.

Companies pay to have commercial content such as their brand, products or services incorporated into non-commercial content such as film, TV or other mainstream media. The idea is to use the placement whilst maintaining realism with context or plot.

The audience gets exposed a brand, product or service being consumed in its natural setting; positively influencing their perceptions and opinions of the brand. They are not meant to notice that it is advertising — that is the power of product placement.

“In its simplest form, product placement consists of an advertiser or company producing some engaging content in order to sell something.” (Falkow, 2010)

 

Product placements can be subtle or more obvious. Ranging from an unobtrusive appearance within the setting, or more prominent incorporation and acknowledgement of the brand as part of the plot.

The product itself does not have to be shown; it could be a logo, signage or brand name for example. More subtle product placement could avoid showing the brand itself but instead showing a distinct colour scheme or other feature synonymous with that brand.

Consumer products such as electronics (Apple products for example) or automobiles, as well as service placements (such as McDonald’s), that target ultimate household consumers are the most common placement, but business-to-business promotions are becoming more common.

The vast number of media that use product placements include films, television programs, celebrities/influencers via social media, video games, blogs, music videos, concerts, magazines, books, comics, musicals and plays, live sport, radio, the internet, and mobile phones.

Product placement on television has grown rapidly to try and combat people skipping traditional commercial breaks. According to Priceonomics, television accounts for just over 70 percent of all paid product placements, and approximately 75% of all broadcast-network shows feature some form of product placement.

Films can often use multiple brands as product placements, Superman: Man of Steel is reported to have used $160 million worth of product placements promotions with over 100 brands.

“Since Unilever’s deliberate insertion of Sunlight Soap into several early Lumière films of the late 1890s, the practice of placing branded products within films for commercial purposes has developed into a distinct promotional tool.” (De Gregorio & Sung, 2010)

 

A Brief History of Product Placement

Although the term product placement was only created to describe this practice as recently as the 1980s, it is not a new practice. Instead, dating back to the first appearance of brands in Lumière films in 1896.

Product placement was not always monetised — many of the product placement deals were cash-free; instead, the arrangement was often reciprocal, items were borrowed and used as props by studios and television networks, reducing the cost of production. Products could be moved as well as selling movie tickets.

Commercial product placements were integrated into the creation and marketing of mass media content as early as the 1920s. The first spurt of popularity came in the 1950s, where tobacco companies tried to glamorise smoking cigarettes in TV and film.

In the 1980s, product placements became widely used after E.T. followed a trail of Reese’s Pieces out of the woods, resulting in a reported 65% increase in profits for Hershey’s.

“In E.T. the Extra-Terrestrial, the alien followed a trail of Hershey’s Reese’s Pieces to his new home. The movie was a hit, sales of Reese’s Pieces increased dramatically, and to some the product placement industry was born.” (Newell, Salmon, & Chang, 2006)

 

The Benefits of Product Placement

This fusion of advertising and entertainment helps brands to reach and engage with many of their target audience.

Because many people find traditional ads are annoying or irrelevant, it is estimated that two-thirds of TV viewers mute or skip ads. A major benefit of product placement is they cannot be skipped — they are embedded into the TV program, movie or other media itself.

The brand is often associated with the characters or context of the placement, so they must match to create a compatible match, which usually achieves positive evaluations.

Brands placed with attractive characters or settings can often be more appealing to the audience/consumers. This can be attributed to the ‘halo effect’, where a positive association with a show or person creates a positive association with the corresponding product or brand.

Viewers can become emotionally invested in the storyline in which a brand is presented. Because of this, the placement can encourage purchase intent.

When a placement is integrated seamlessly into a piece of media, the brand is seen in context, so it markets to consumers less directly. This means consumers’ persuasion knowledge is less likely to be triggered; this is a barrier that consumers put up to resist persuasion attempts from marketing that is too obtrusive.

Product placements can also boost brand recognition — the audience is also more likely to be able to recognise and name a brand after seeing it in product placement.

A study by Williams, Petrosky, Hernandez, & Page Jr (2011) found that just over 57 percent of TV viewers recognized a brand in placement when the brand also was advertised during the show.

The final major benefit is that movies and TV programs can be watched many times over several years, so their value is not limited to when it is originally aired.

“Viewers are able to correctly recognize brands placed in films and consumers do not really mind seeing products placed in motion pictures.” (La Ferle & Edwards, 2006)

American Idol — product placement of Coke 

How Product Placement Works

Product placement is all about context. To present a product or service in a way that will produce positive feelings towards that brand and hopefully influence peoples’ buying behaviour to purchase the brand. This connects with the audience in a more natural way than advertising when consumers are marketed to directly.

Product placements can be initiated directly through the firm’s marketing team suggesting their products to a studio or producers of a TV/Movie, or it could go the other way. Some companies and agents work as an intermediary to match companies with product placement opportunities. The brands in placements should be matched as closely as possible with the projected target audience of that piece of media.

Because of this potential influence over an audience, product placement should be ethical. The placement of brands of tobacco or alcohol for example can be viewed as unacceptable by much of the audience, especially in content created for youth.

There are two main forms of product placements: visual and verbal.

A visual placement involves placing a brand into a piece of media, so it is viewed. It could be an advertising hoarding in the background of a shot, or it could be of more importance in a scene, such as a cast member eating a packet of branded potato chips.

A verbal placement refers to the brand being mentioned in dialogue. There are varying degrees of audio placement, depending on the context in which the product is mentioned, the frequency with which it is mentioned, and the emphasis placed on the product name. Purely verbal placement we are called script placement.

A plot placement that relies on placing the brand both on the screen and in the conversation provides an opportunity for both verbal and visual encoding, whereas the other situations would activate only one form of encoding.

If a brand’s product becomes part of the plot -playing a major place in the storyline of building the persona of a character, this is a plot placement. Where a brand is identified with a character, e.g. James Bond and his Aston Martin, this is high intensity. A brief mention and appearance on screen low intensity.

Based on the coding redundancy hypothesis (See Paivio 1971), “…memory increases directly with the number of alternative memory codes available for an item”. Visual and audio activate different codes, and therefore different combinations of screen and script placement vary in effectiveness and brand recall.

“Virtual product placement” has been used to insert products and/or advertisements into portions of a media stream, where the products and/or advertisements may not actually exist.” (Gajdos & Pettersson, 2011)

 

The Digital Age of Product Placements

Advances in digital editing technology allow producers to update existing placements or create new ones in post-production, sometimes changing items used in shows long after they were filmed.

In live sports broadcasted to viewers, an advertisement on a billboard can be created where the advertisement is different than what physically exists. It may be a different ad or there might not even be an advertisement there in the first place.

On TV and in movies, virtual product placements can be inserted after the movie has been produced. Examples of this could be an advertising sign inserted into the background of a scene advertise a brand, or a beverage a person is drinking being altered to display a specific brand.

With advances in AI, product placements can be inserted into a media stream based on information about the consumer watching it, meaning brands relevant to that individual can be used, becoming more targeted to their personal interests.

Product placement has exploded on social media in the form of influencer marketing. An influencer is a social media personality with a following, who are paid to include products in their content to boost that brand’s popularity with their following. If the following of an influencer matches the target market of a brand, then they are a good fit.

Influencer marketing can range from a small mention in a post to the topic of a piece of content. The more obvious the product placement, the more it is deemed to be considered too ‘commercial’ by the followers of that social media influencer and the less effective it is likely to be.

“The extent to which the placement is prominent, whereby more prominence seems to evoke more negative reactions.” (Ewers, 2017)

 

Product Placement in Retail Settings

Product placement not only applies to media — but it can also apply to physical retail shop space. Brands will pay top dollar for prime space on the retail floor and shelves. This includes large endcap (end of an aisle) displays, the area next to the register where you checkout, or having item at eye level on the shelves and limiting shelf space their competitors — known as a slotting or shelving fee.

Large brands pay good money for this premium shelving space, this makes it harder for small brands and new businesses to break into the commercial retail market.


In summary, product placement is when a company pays to have commercial content such as their brand incorporated into a piece of media such as a film, or TV program, to expose it to the audience which is usually a good fit with their target market.

This aims to positively influence their perceptions and opinions of the brand in a less obtrusive way than traditional advertising. 

This article has explored product placement, how it works and the benefits of using it as a marketing strategy.

Thank you for reading.

I hope you enjoyed the content and learnt something new.

This was initially posted on the BYB Marketing Bloghttps://brandyourselfbetter.com/blog/post/197065/how-product-placement-puts-your-brand-in-front-of-your-target-customers


How to Optimise Your Pay-Per-Click Advertising

Optimising your Pay per click advertising

The first place that many people go to search for information about a product, service or brand is an online search. Probably Google. 

From the convenience of our computers or mobile phones, we have access to all the information we will need. If a business wants customers to find them online, they must optimise their presence on these search engines so customers find them before their competitors. 

There are two ways to do this, SEO and Pay per click ads. 

This blog explores how Pay-per-click advertising works and gives recommendations on how a business can optimise their strategy.




What is Pay-Per-Click (PPC) Advertising?

Pay-per-click advertising is a form of digital marketing, originally developed as a method of creating revenue for search engines. Along with organic (non-paid) search results, paid ads make up a second list of results.

Ads appear alongside the organic (non-paid) results on a search engine results page (SERP), companies paying to their links displayed in this sponsored section.

You can think of it like buying visits to your site instead of earning those visits organically through search engine optimisation (SEO). As the name suggests, businesses running the PPC ads are only charged when a user clicks on their ad.

There numerous PPC ads, the most common being search engine advertising, as explained above. Google ads are by far the most popular, Bing coming in a distant second. Google ads are the main subject of this article.

Other types of PPC advertising include display advertising (banner ads) and remarketing where people see an ad because they previously interacted with your company. With display ads, the owner of a webpage allows businesses to advertise on their website.

Also referred to as contextual advertising, keywords in the content of the webpage trigger what ads visitors are shown.

Businesses running ads are in an ongoing competition for popular keywords — ads are subjected to an ‘Ad Auction’. Based on competition, advertisers bid on certain keywords for ad placement and the search engine uses algorithmic calculations to determine which ads are displayed and in what order.

As well as the cost-per-click bid (the highest amount an advertiser is willing to spend), the other factor that determines the ad rank is the Quality Score assigned by Google. This will be discussed further later.

“As PPC suggests, advertisers also have to pay for every click they receive via that sponsored link.” (Kritzinger & Weideman, 2013)

 

The Benefits of PPC

Because businesses are only charged when a potential customer clicks on their ad, it is a pretty effective form of advertising. Imagine how many people would drive past a billboard and see it, but never act. Results can be more objectively measured.

Businesses also benefit by reaching potential customers at a price that fits the budget they set for the campaign.

There are far fewer PPC advertisements on a search result page than the organic results, so businesses better chance of being seen by internet searchers. It is also extremely hard to rank in the first few results organically — usually, it is a large investment in SEO over a period, that most businesses do not have the expertise to do themselves.

It is much easier to set up a Google ad and rank — if you have the budget for it. Users of PPC ads choose the geographic areas they want their ads to be shown in, so it is a powerful way to focus your advertising to locations you are trying to target.

There are three beneficiaries with PPC ads. First, the website or search engine displaying the ads get paid for the advertising space, the advertiser who attracts customers and the customer who is provided with relevant results for their search query. Keywords ensure the ad should be just as relevant as the organic results.

“Google makes 99% of its profit through the PPC model of Internet advertising.” (Kapoor, Dwivedi, & Piercy, 2016)

 

Creating a PPC Campaign

First, create logically organized Ad Groups. An ad group has one or more ads sharing similar target audiences — it organises ads by theme. Next, research, select and organise closely related keywords into these Ad Groups. Then, ads are created for these ad groups. Each Ad Group should consist of a minimum of two ad variations.

A campaign has one or more ad groups. Ad groups should be as specific as possible, to ensure they are relevant to customers

Campaigns need a start and finish date. Before getting started, work out your daily budget, based on the campaign length. Sometimes it can spill over budget slightly, so allow for around a 10% contingency — tell Google your budget is 10% less than it is, just in case.

Each keyword has an average cost per click depending on the competition, so based on your overall budget, calculate how much you to spend on your chosen keyword bids.

Analyzing your pay per click ads

Analysing Your PPC Results

Spend money to test, learn from their results, and then refine your ads to optimise your campaign results. One of the advantages of digital marketing is the amount of data it creates, empowering businesses with information to improve their advertising. Continuously analysing your performance allowing you to make small adjustments at a time to optimize your campaigns.

Test your campaigns and ad groups. This is when you start spending money. Test variations of your keywords, ad copy and landing pages. Dedicate time and money into educating yourself what works best for your business. Start with more than one version of your ad — you do not know how it could be improved if you only run one ad. If it does not work, you blow your whole budget.

Learn by analysing the results of your ads. This provides valuable consumer feedback in terms of their behaviour when exposed to your ads. Objective data to improve your ads and gain a better understanding of the best keywords to use and how much to pay for each click.

When we understand our ROI for different keywords, we can find expensive and under-performing keywords which can be removed and those we want to bid higher on to achieve a higher Ad Rank and improve your Quality Score. You can also identify negative keywords that you do not want to trigger your ads.

By checking ‘see search terms’, you can see which terms triggered your ads. It also helps to discover new keywords to add to your existing campaigns.

An impression is when keywords trigger an ad to be shown in the results. Impression share is the percentage of times your ads were shown out of the total number in the market you were targeting.

Other key metrics to monitor are page views per visit, time on site and conversion rate.

Creating a UTM (Urchin Tracking Module) snippet tag for ads to help identify the link in Google Analytics. This allows you to identify what ad campaign was most successful. how visitors came to land on the landing page.

Optimise your ads by refining them to modify what is not working. Make changes to your keyword lists, ads and landing pages to find the formula and user experience that works best for your business.

“…allows advertisers to place bids on specific keywords or phrases and have their advertisements show up alongside the organic search engine results.” (Boughton, 2005)

 

Optimising Your Ads

To make sure we get the best return on investment from our PPC ads, we must optimise them to get the best result. This section discusses four ways to optimise your ads: Keyword relevance, Google’s quality score and creating more targeted ad copy and landing pages. There are tools available to analyse your ads, such as Wordstream’s free AdWords Performance Grader.


Keyword relevance

PPC campaigns are built around keywords. The Keywords within a search query trigger what results are shown. Therefore, businesses need to figure out what terms their target customers will be searching for.

Create tight keyword groups with a mixture of low-cost, highly relevant keywords and frequently searched terms relevant to your business.

Long-tail keywords should be included; these are more targeted search phrases that contain the more generic keywords (head) with modifiers that make it relevant to a more specific audience. For example, instead of just ‘marketing’, ‘digital marketing strategy in Hamilton’.

Once you learn more about what is working and what is not, you can add Negative Keywords. These are non-converting search terms that you can exclude from your campaigns, to become more targeted by improving campaign relevancy and reducing the wasted budget by focusing on your best-performing keywords.

Google Keyword Planner is a great tool to help with keyword research. It highlights the search volume and cost per click for keywords and suggests relevant terms. Wordstream also provides a free keyword tool to help you find the most relevant keywords to use for your business.


Quality score

The quality and relevance of your keywords, landing pages, and PPC campaigns. better Quality Scores mean more ad clicks at lower costs.

Assigned independently by Google, Quality Score includes:

  • The historical clickthrough rate (CTR) measure of how convincing your ad is to your target audience. of the keyword and the matched ad
  • The CTR of all the ads and keywords in your account
  • Landing page quality
  • Keyword relevance to the ads in its ad group
  • Keyword relevance to the matched ad and search query
  • Account performance in the geographical region where it is shown


Ad Copy

Your ad copy should be relevant to the landing page where you send them. If it is not, this will affect your quality score. To test your ads, run two or three variations per ad campaign to test different titles and descriptions.

To optimise your ads, your headline should not exceed 60 characters, and your description should not exceed 80 characters.

However, Google does prefer longer headlines as this is where information is most likely to be noticed. The most important keywords should also be communicated in your ad copy.

Landing page to sign up to receive a free eBook

Landing page

The landing page is where a person goes after clicking on an ad. Do not make the mistake of sending every ad directly to your homepage.

Send people directly to a custom landing page matching the ad content, that is optimised to minimise bounce rates and increase conversion rates. 

The image above is an example of a landing page to sign up to receive a free eBook. This could be the focus of a PPC ad, to add relevant people to your database.

Content should be specifically tailored to the ad and have clear calls-to-action (CTAs) aligned with the search queries that would have triggered the ad.

Sending people to a general page means it might not be relevant to what they initially searched, and they probably will not be able to find the information they require easily. They are likely to hit the back button or close the window/tab. Users are unlikely to navigate through further pages to find what they need.


How to Create a Value Proposition for Your Business

 What is a value proposition

As a business, we need to capture the attention of potential customers as quickly as possible by telling them how we provide a solution to their needs.

If customers understand exactly how our business provides them with a solution, they are more likely to become customers than if the value proposition leaves them confused as to what exactly we do. 

This blog explores the Value Proposition and strategy on how to create one for your own business or brand.



What a Value Proposition?

A value proposition is a firm’s summary statement of why a customer would choose their product or service.

It is our promise to a group of customers, communicating our primary benefit and how we uniquely deliver value. It introduces our brand to consumers by communicating what our company stands for, what we do, and why we deserve the customer’s business.

We must clearly explain how the benefits of our brand’s products or services fit their need better than comparable products on the market.

Our benefits then become crystal clear to customers from the outset to persuade prospects to become paying customers. The number one reason a product or service is best suited to that customer must be communicated directly to consumers — through our website and other marketing materials.

The value proposition is an essential element of a firm’s overall marketing strategy. Unique to a firm, it becomes the foundation for our brand identity, branding strategy and position in the market.

However, it is not the same thing as a positioning statement. Positioning is just one component of our value proposition –communicating what makes our products or service unique from the competition.

“A clear and effective value proposition should be the basis of a firm’s functional, psychological and economic value.” (Hassan, 2012)


The Importance of a Value Proposition

The value proposition communicates a business/brand’s most important reason someone should do business with you and not the competition.

How do you provide the most value?

This can provide a competitive advantage if done well.

It becomes a focus in our marketing and should always be prominent on the website and other customer touchpoints such as social media.

For many consumers, your value proposition is the first thing they encounter — so it should differentiate you from the competition.

However, many firms do not have one. According to HubSpot, only around 60 percent of businesses do. But a lot of businesses do not do it well which becomes a problem if customers then do not immediately understand the value of what you offer.

Many customers will research several options before making the purchase. A value proposition can help your business to stand out amongst these alternatives, be noticed and remembered.

An excellent value proposition helps potential customers to quickly understand how you uniquely provide value. If it is not immediately clear what you offer, you will likely be disregarded. The value proposition should target your ideal customers/market segment by identifying why your solution best fits their needs.

“These days, an elevated level of competition and rapid changes in the market and technology make it complex for a company to sustain momentum without focusing on deliver the value that customers require.” (Hassan, 2012)


Creating a Value Proposition

When creating our value proposition, we must define what we offer and explain how we provide a unique solution or benefit, best suited to meet a specific need of a specific group of customers.

First, we must identify all the benefits of our products or services, and what makes us different from the alternative options from competitors. Be as specific as possible when describing how this provides value, in an easily digestible way for the reader.

Strive to be too straightforward and the point — focus on clarity and the conciseness of your message.

You want the customer to understand your message, so avoid hype, marketing buzzwords and industry jargon.

“Identify the elements that make their offer superior in order to demonstrate, document and communicate them clearly to the targeted customers.” (Hassan, 2012)


It is also not your slogan or catchphrase. It is more than that.

A value proposition should target customers’ strongest decision-making drivers. To do this, we need to define how consuming our products or services are going to make their lives better and how their experience makes them feel.

Customers can have several motivations, including wants which are emotional drivers, rational needs, and fears which are about avoiding undesirable outcomes.

Focus on how customers define value. By connecting our value to the challenges of our target customer, the value proposition becomes clearer.


Research

Before writing our value proposition, we need to be truly clear on what customers we are targeting with our products or services.

Different customers perceive value differently. More than one component of a product or service adds value, such as price, quality or location. Therefore, we need a deep understanding of the market we are in, to help identify our target customers’ expectations, to best address their needs.

Market research - value proposition

Market research will help us understand what customers are looking for in the product or service that we offer and how they phrase their needs. A value proposition is written in our ideal clients/customer personas’ language, which can often be different to how we as the business would phrase it.

This helps us to determine the message that resonates best with our ideal customers and/or main buyer persona, so the right language is incorporated into the value

Some of the things we are trying to learn through market research are:

  • Who our target customers are?
  • What their values are
  • What their needs are
  • What their motivations are
  • What your competitors are lacking
  • What your product or service does better
  • Why this difference matters to customers
“…Whether the value propositions of a company’s business model correlate with the actual needs of the customers it wishes to serve.” (Osterwalder, Pigneur, Bernarda, & Smith, 2014)


Formatting a value proposition

The value proposition must answer what we offer, who is it for and how it is useful. It will usually follow a particular format, using a headline, sub-headline, and a short paragraph of text, with a visual.

A value proposition must have a strong and clear headline to grab the attention of customers. It summarises your key benefit to the customer in one sentence, so needs to be both clear and instantly credible.

The format for this could be “We help (X) do (Y) by doing (Z).”

The sub-headline is a 2–3 sentence paragraph. It is a specific explanation of what we do/offer, for whom it is for, and why it is useful. The final paragraph explains this more in-depth by outlining more about what you offer and why it is superior.

Key benefits or features are listed, often as bullet points for ease of reading.

An image can communicate much faster than words, so a visual such as a photo or hero image is another key component of our value proposition. A hero image is an oversized banned image a webpage that services user is the first glimpse of the company.

“An entire set of experiences, including value for money that an organization brings to customers. Customers may perceive this set or combination of experiences to be superior, equal or inferior to alternatives.” (Lanning, 1998)

 

Testing your value proposition

After the research and writing our value proposition, we should test it. Research has shown that half of the businesses do not optimise their value proposition. 

So how do they know if theirs is any good? 

Testing the effectiveness of your value proposition helps objectify the process a little.

As well as surveying customers or using a focus group, you might consider running A/B tests. You can test two alternative value propositions by driving traffic to two different landing pages. Targeted Facebook ads, Google ads or email marketing are an effective way of driving relevant targeted traffic to these landing pages.

If one page performs better than the other by generating more engagement and conversions, then this gives an objective answer for which is a better fit.

This process can be used several times to further hone your value proposition to improve results.


In summary, a value proposition is the summary statement of why a customer would choose a company’s product or service. It frames how they uniquely provide value to customers.

This article has discussed the importance of creating a value proposition and the steps a business can take to create their own, to differentiate themselves from the competitors.


How to Create a Brand Identity to Influence How Customers Perceive Our Brand

What is a Brand Identity?

A common mistake from beginner marketers is confusing their businesses brand image with their brand identity. I get it. They sound similar and are connected concepts.

But they are not… Our brand identity is what we think our brand is and the brand image is what customers think our brand is. However, our brand identity does influence how our brand image is perceived.

This article explores what a brand identity, its importance and strategies a business can use to create their own brand identity.

5 Marketing Management Theories That Every Serious Marketer Should Know

Marketing models and theories marketers should understand

The better we understand the theory, the better our decision-making becomes, without even having to think about it.

Marketing is the psychology behind selling more products or services. 

By understanding more about consumption and the thought processes behind it for customers, the better we can please them. The more we understand about how businesses work, the more we can improve the processes. The more chances of success!

This article explores five theories and models that all business owners and marketers should understand.

The 80/20 rule, The Expectancy Disconfirmation Theory, The Product Life Cycle, Porter's Five Forces, and The Ansoff Matrix.




The 80/20 rule

The 80/20 rule suggests that 80% of sales come from 20% of customers.

This theory dates to 1896, conceived by Italian economist Vilfredo Pareto, to explain wealth distribution when he noticed that 80% of Italy’s land was owned by approximately 20% of the country’s total population. It is thought that his initial observation was that 20% of the pea pods in his garden produced 80% of the peas!

“The Pareto Principle, which is sometimes called the 80/20 rule, states that a small proportion (e.g., 20 percent) of products in a market often generate a large proportion (e.g., 80 percent) of sales.” (Brynjolfsson, Hu & Simester, 2011).

 

The Pareto Principle

In the 1940s, Joseph M. Juran developed Pareto’s principle for use in strategic business management, naming it after Pareto — the Pareto Principle.

The underlying belief that the relationship between inputs and outputs is imbalanced and unequal, and for many phenomena, 80% of the output, consequences or effects are produced by 20% of the input or causes.

Representation of the Lorenz curve and the Concept of the 80–20 Rule (Dunford, 2014)

The pareto principle - the 80/20 rule

The rule transcends disciplines. It has since been applied for numerous purposes across the business, including in sales, marketing, economics, management and even computer sciences. 20% of athletes win 80% of the time, 20% of patients consume 80% of healthcare resources, and 20% of society holds 80% of the world’s wealth.

When applied to business, the underlying assumption is that 80% of the outcomes or results come from 20% of the effort. Other variations of this rule in a business context are:

  • 80% of profits or revenue come from 20% of customers
  • 80% of product sales from 20% of products
  • 80% of sales from 20% of advertising
  • 80% of customer complaints from 20% of customers
  • 80% of sales from 20% of the sales team

However, this ‘rule’ is an observation, rather than a law or science. The two numbers don’t have to add to 100% — it is only used as a rule of thumb. It could be 80–20, 90–10, or even 90–20.

What we learn from this principle is to focus your efforts by working harder on the things that matter. That 20% of activities that provide 80% of results. The small stuff does not need to be sweated if it does change the overall result.

“It helps to realize that often the majority of results comes from a minority of inputs.” (Dunford, Su, and Tamang, 2014)

Individuals and businesses should focus most of their time and energy on accomplishing the tasks with the largest return on investment. They can do this through recognising how and where results are achieved. Similarly, the focus with sales should be on developing strong relationships with the best and most profitable clients.




The Expectancy Disconfirmation Theory

Expectation confirmation theory is a popular model used in services marketing for measuring customer satisfaction, introduced by Richard L. Oliver in 1977.

“An individual’s expectations are (1) confirmed when a product performs as expected, (2) negatively disconfirmed when the product performs more poorly than expected, and (3) positively disconfirmed when the product performs better than expected.” (Churchill & Surprenant, 1982)

The performance of a product or service is compared or measured against the customer’s expectations. Those expectations (or desire) of performance (or experience) are subjective to everyone, based on their prior knowledge of that product.

Performance becomes the mediator for satisfaction. The evaluated performance or experience influenced by previous experiences with that brand and consumers without prior expectations base their satisfaction judgements solely on the performance of the product.

The resultant difference between expectations and performance the basis for the disconfirmation of expectation (or desire) and can be positive or negative. Negative disconfirmation meaning the customer is left dissatisfied.

The theory has been applied across multiple fields to gain a better understanding of customer’s expectations and requirements, such as marketing and consumer behaviour, tourism, psychology, information technology, and the airline industry.

The expectancy disconfirmation theory involves four primary variables: expectations, perceived performance, disconfirmation of beliefs, and satisfaction.

The original expectancy disconfirmation model (Oliver, 1980)

The expectancy disconfirmation model

Expectations

Consumers associate certain attributes or characteristics with a brand which is anticipated by that person. These expectations form the basis of comparison judgement — directly influence both perceptions of performance and disconfirmation of beliefs, and indirectly influence their post-purchase evaluations and feelings.

Expectations of a brand, product or service can be based on aspects such as feedback from friends and family, online reviews, marketing material, salespeople, and previous consumption experiences.

“First, customers have an initial expectation according to their previous experience with using a specific product or service. Second, new customers that don’t have a first-hand experience about performance of product or services.” (Elkhani, & Bakri, 2012)

 

Perceived Performance

After consumption, the consumer forms perceptions of the performance of a product, service or experience. These perceptions are influenced by their pre-purchase expectations, then influencing the disconfirmation judgement.

Aspects that performance is based on will be subjective depending on the product, service or experience — for example, for a mobile phone, one performance factor is how long the battery lasts.

Perceived performance can also indirectly influence customer satisfaction.


Disconfirmation

The judgments or evaluations that a person makes regarding a product, service or experience is called the disconfirmation of beliefs. These are made in comparison to the consumer’s original expectations.

If it outperforms expectations, the disconfirmation is positive. If it underperforms, the disconfirmation is negative. Thus, increasing or decreasing post-purchase satisfaction.

Disconfirmation mediates the relationship between performance and satisfaction.


Satisfaction

Post-purchase satisfaction is the extent of how pleased, contented or unhappy a person is after consumption.

The consumer’s disconfirmation of the perceived performance directly influences their satisfaction, satisfaction also indirectly influenced by both expectations and perceived performance through the mediating effects of disconfirmation.

How satisfied or dissatisfied a consumer has influenced their post-purchase behaviour. This includes their attitude towards the brand, their loyalty and whether they repeat purchase, and their word of mouth intent. If people are happy, they are more likely to purchase again and tell friends about their positive experience.




The Product Life Cycle

The lifecycle of a product is the length of time it is on the market. Beginning when it is introduced into the market and lasting until it is taken off the shelves.

When a product is introduced to the market if successful, demand increases. Then, as new products enter the market and become successful, they push more dated ones from the market, replacing them.

This concept is commonly used in marketing management, helping inform the decision-making of business, such as pricing, when to increase spending on advertising, expand to new markets, redesign packaging and cost-cutting.

This life cycle has four or five stages, depending on the source. The original model used four — market development, growth, maturity, and decline.

Other versions have added a fifth, introduction, which is the second phase.

Where a product is in its life cycle impacts how it is marketed. New products have more informational marketing, whilst mature products have marketing which differentiates it from the alternatives.

Large manufacturers often have products each in various stages of the product life cycle at any given time.

Each stage has unique costs, opportunities and risks and individual products have different lengths of time when they remain at any of the life cycle stages.


The Product Lifecycle (Levitt, 1965)

The product lifecycle

Stage 1 — Market Development & Introduction

When a new product is brought to market, typically there will be some research and development behind it, to make sure it is fit for market and proven demand for it.

Before launched into the market, costs accumulate with no sales. It could take years and a large investment of capital to develop and test some products.

Next comes the introduction to the market, where the goal is to build awareness of the product.

Marketing costs here are high. To reach out to potential customers, substantial investment in advertising is made. Marketing focuses on making consumers aware of the product and its benefits.

Pricing can sometimes be higher to recover costs associated with product development.

“Unit sales are low in introduction, because few consumers are aware of the new good (or service). With consumer recognition and acceptance, unit sales begin to increase… the start of the growth stage. …As more competitors enter the industry and the market becomes smaller… Unit sales reach a plateau, and the product is in the maturity stage.” (Rink, & Swan 1979)

 

Stage 2 — Growth

If a product launch is successful and customers accept the product, it enters the market growth phase as demand increases. The size of the total market inflates, sometimes called the ‘Take-off Stage’, as the company aims to increase market share. Production, distribution and availability are expanded.

If innovation on a product is high and there’s little competition, pricing can remain high. Marketing is aimed at a broad audience as demand and profits are both increasing.


Stage 3 — Maturity

As demand and sales levels off, a product enters the market maturity stage. Sales are the highest at this phase and the costs of production decline as manufacturing becomes more efficient. Marketing costs are also reduced.

As more options become available to customers, as competition increases.

Firms may look at updated product features to stay ahead of competitors and maintain market share. Prices also tend to decline to stay competitive.


Stage 4 — Decline

When products start to lose their appeal with consumers and sales reduce, they enter the market decline phase. Market share is lost, often because of increased competition as new products enter the market, with other firms trying to emulate their success. These can be more suited towards customer needs with the advancement in technology for example or lower prices.

Firms can choose to discontinue the product and remove it from the market, find new product uses to position it differently in the market, or perhaps by exporting the product into new markets.

In any case, the firm by now should be into the research and development phase for their next product.




Porter’s Five Forces

To help better understand and assess the competitiveness of an industry, Porter’s Five Forces model is commonly used.

“According to Porter (1980), the collective strength of the forces determines the ultimate profit potential in the industry.” (Dobbs, 2014)

Michael E. Porter from the Harvard Business School created the model in 1979. He believed that by understanding the level of competitive intensity of an industry, it will identify the attractiveness of entering that market.

Porter’s 5 Forces (1979)

Porter's 5 forces model

Attractive markets have few competitors or there might be a gap in the market that a business can target with strategic positioning.

Emphasising the importance of identifying imperfect markets offering more opportunities that are profitable, the model provides useful information to direct a businesses’ strategic approach and marketing.

If they are an existing firm and want to a better understanding of the current market, they can analyse their current position and plan their future direction by aligning it with their strengths and addressing their weaknesses. If a new business or entering a new industry, they can highlight how they are most likely to succeed.

“…Account for long-term variances in the economic returns of one industry versus another… distilling the complex micro-economic literature into five explanatory or causal variables to explain superior and inferior performance.” (Grundy, 2006)

Applying ‘systems thinking’, the model simplifies several complicated microeconomic theories into just five components that impact a market’s long-term profitability:

  • The bargaining power of the buyers
  • The threat of new entrants
  • Competitive rivalry
  • Threat of substitution
  • Supplier power

Competitive rivalry is the central box of the model, a function of the other four forces. The importance of negotiating power and bargaining arrangements is identified — this focus on external factors more prominent than in other market analysis theories such as a SWOT analysis.


Buyer Power

In certain marketplaces, buyers have more power and can apply pressure on companies to lower prices. If competition is high and the customer has many choices, they have a higher power. Buyers can also join to have a stronger influence on changing the behaviour of a firm. For example, for ethical reasons consumers might boycott a brand.


The Threat of New Entrants

What is the likelihood of new entries in the market? If an industry is perceived as attractive, increased competition is highly likely.

If too many new entrants enter that market, its potential profitability will decline. If a marketplace has few but immensely powerful players in it, they will try and make it as difficult as possible for new companies to enter that market. Other barriers to entering that market also need to be considered to do exit barriers. Entry barriers include government policies, patents and technology.


Competitive Rivalry

The current competition within the marketplace is obviously an important consideration. Understanding competitive rivalry uncovers how many competitors there are and how much they spend on marketing, what competitive advantages they have (if any), the level of continuous innovation and any differences in quality between players.


Threat of Substitution

Customers might be able to choose to substitute a product or service with another. Not to a competitor’s product from the same market — but instead, switching product categories altogether. For example, a person might stop purchasing fast food and instead purchase pre-made frozen healthy meals. The more substitute items there are, the more likely customers are to be drawn to an alternative product.


Supplier Power

Firms must research and consider different alternatives for supply in the market. Raw materials for example can vary a great deal in terms of price, quality and whether. Have the right supplier is critical. How much power does that supplier have? How many competitors do they have? Will their price be consistent or are they likely to increase it? The fewer suppliers there are, the more power they have. The cost of switching suppliers and the ease of distribution is also a consideration.




The Ansoff Matrix

A popular framework for decision-making about growth and expansion strategies is the Ansoff Matrix. Developed by H. Igor Ansoff, it was first published in the Harvard Business Review in 1957.

His perspective was that firm must continuously grow and change to create a competitive advantage.

“Growth is essential to run a business for profit and, to study the growth, Ansoff Matrix is a planning technique used for deliberate judgment about firm growth through product and market extension networks.” (Hussain, Khattak, Rizwan, & Latif, 2013)

By analysing their market through the four components of the matrix: market penetration, market development, product development and diversification; firms identify strategic alternatives to accomplish their growth objectives.


The Ansoff Matrix (1957)

The Ansoff matrix

Also referred to as the Product/Market Expansion Grid, the Ansoff Matrix also helps businesses to better understand the risks of different growth strategies.

Of the four strategies, market penetration hosts less risk and diversification the most risk.


Market Penetration

Increasing the sales of existing products to an existing market is a market penetration strategy. Firms aim to increase their market share, which can be achieved in the following ways:

  • Prices are decreased to attract new customers
  • Promotion and distribution increased
  • A competitor in the same marketplace is acquired

Often brands new to a marketplace engage a market penetration strategy through offering lower introductory prices.


Product Development

The focus of the next strategy is on developing and introducing new products to existing markets. This involves extensive research and development by a firm to expand on its product range. The strategy is usually used if a firm has a strong understanding of their current market, giving them the ability to meet the needs of the existing market by providing innovative solutions.

Characteristics of product development include:

  • Investing in R&D to develop new products to cater to the existing market
  • Acquiring a competitor’s product and merging resources to create a new product that better meets the need of the existing market
  • Forming strategic partnerships with other firms to gain access to each partner’s distribution channels or brand

An example of this BMW and other premium automobile manufacturers adding an electric sports car model to their fleet of vehicles, to compete in the electric sports car market with Tesla and increasing consumer demand for electric vehicles.


Market Development

Entering a new market with existing products is called a market development strategy. This could be by expanding into new geographic areas, either domestically or internationally, or focusing on new customer segments (groups of buyers with similar needs).

If a company holds a competitive advantage with a certain technology, for example, it can be easily transferred into another marketplace where similar consumer behaviour characteristics with their own market, should mean it is a profitable strategy.

For example, often companies in New Zealand will expand into neighbouring Australia if they are highly successful. Australia and New Zealand share similar consumer behaviour across many segments, meaning the product or service can remain virtually unchanged.


Diversification

Using the introduction of new products as a strategy to enter a new market is called diversification. This is the riskiest strategy in the Ansoff Matrix, as both market and product development are required. But it also offers the most potential for profitability, by accessing consumer spending in a market they previously had no access to.

There are two types of diversification: related diversification and unrelated diversification.

Related diversification means there is an overlap between a business and the new product or market. For example, a company that produces plastic lunchboxes might start producing plastic bumpers for automobiles.

Unrelated diversification is where there is no overlap between the core business and the new product or market. For example, if that same company producing plastic lunchboxes was to start manufacturing steel framing for construction.




Summary

That is the conclusion of the five theories & models that all marketers and business owners should understand.

That was a fair bit of information, I hope you can digest it all and learnt something that will benefit you and/or your business.

Marketers and business owners, in general, should always be looking for opportunities to increase their understanding of how customers think and how business works.

I hope you enjoyed the article and learnt something new. 


This content was originally posted on the BYB Marketing Blog:  https://brandyourselfbetter.com/blog/post/164457/5-theories-or-models-that-every-serious-marketer-should-know